Welcome to Samsonite Sales Store’s FAQ page. We’ve compiled answers to the most common questions about our products, shipping, payments, and more to help you travel smarter.

Product Questions

What types of carry-on luggage do you offer?
We specialize in five main categories of carry-on luggage: Carry On Duffels, Carry On Garment Bags, Hardside Carry Ons, Kids Luggage, and Spinner Carry Ons. Each is designed for the modern traveler with durability and style in mind.
Are your products suitable for business travel?
Absolutely! Our Carry On Garment Bags and Spinner Carry Ons are particularly popular with business travelers who need to keep their clothing wrinkle-free and move efficiently through airports.
Do you offer luggage for children?
Yes! Our Kids Luggage line features durable, fun designs that make travel exciting for young travelers while meeting our high quality standards.

Shipping & Delivery

How long does shipping take?
We process all orders within 1-2 business days. Delivery times then depend on your selected shipping method:
– Standard Shipping: 10-15 days via DHL/FedEx ($12.95)
– Free Shipping: 15-25 days via EMS (orders over $50)
Do you ship internationally?
We ship worldwide with few exceptions (some remote areas and parts of Asia). Our trusted carriers ensure your luggage arrives safely wherever you are.
Can I track my order?
Yes! All shipments include real-time tracking from our warehouse in North Kingstown, US to your doorstep. You’ll receive tracking information once your order ships.

Payments & Pricing

What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for your convenience.
Is there a minimum order amount for free shipping?
Yes, orders over $50 qualify for our free shipping option via EMS.

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the date you receive your item if you’re not completely satisfied. The product must be in original condition with all tags attached.
How do I initiate a return?
Please contact our customer service team at [email protected] within 15 days of receiving your order. We’ll guide you through the simple return process.

Customer Service

How can I contact customer service?
Our luggage experts are available via email at [email protected]. We typically respond within 24 hours on business days.
Where is your company located?
Our headquarters and warehouse are located at 16 Melm Street, North Kingstown, US 02852. All orders ship from this facility.

Didn’t find your question here? Our customer service team is always happy to help at [email protected]. We’re committed to helping you travel light and travel smart with Samsonite quality.