At Samsonite Sales Store, we stand behind the quality of our premium travel solutions including Carry On Duffels, Hardside Carry Ons, and Kids Luggage. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Key Return Information

  • Return Window: 15 days from delivery date
  • Return Shipping: Customer responsibility (original shipping fees are non-refundable)
  • Refund Method: Original payment method
  • Processing Time: 5-7 business days after we receive your return

How to Initiate a Return or Exchange

Step 1: Prepare Your Return

Ensure your item is:

  • In original condition (unused, with all tags attached)
  • In the original packaging with all accessories
  • Included with proof of purchase (order confirmation or receipt)

Step 2: Contact Our Customer Service

Email our support team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Samsonite Sales Store Team, I would like to request a [return/exchange] for my recent purchase: Order Number: [Insert] Product Name: [Insert product name, e.g., “Spinner Carry On – 20”] Reason for Return: [Brief explanation] Please advise on next steps. Best regards, [Your Full Name] [Your Contact Information]

Step 3: Receive Return Instructions

Within 1-2 business days, we’ll email you:

  • Return authorization number (required for processing)
  • Return shipping address (our warehouse at 16 Melm Street, North Kingstown, US 02852)
  • Any special instructions for your specific item

Step 4: Ship Your Return

Package your item securely and include:

  • Completed return form (we’ll provide this)
  • Original proof of purchase

We recommend using a trackable shipping service like DHL or FedEx for your protection.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds process within 5-7 business days
  • Method: Credited back to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Product cost minus original shipping fees

Note: International bank transfers may take additional time to appear in your account depending on your financial institution.

Exchange Process

For exchanges (size, color, or product):

  1. Follow the standard return process
  2. Clearly indicate your desired replacement item in your email
  3. We’ll process the exchange once we receive your original item
  4. You’ll receive shipping confirmation for your new item

Additional charges may apply if the new item costs more than the original.

Important Exceptions

The following items cannot be returned or exchanged:

  • Customized or monogrammed luggage (including personalized Kids Luggage)
  • Items purchased during final sale or clearance events
  • Products without original packaging or tags
  • Items showing signs of use or damage not present at delivery

Damaged or Defective Items

If your Hardside Carry On or other product arrives damaged or defective:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage/defect and packaging
  3. We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the U.S. (excluding some areas in Asia):

  • You’re responsible for return shipping costs and any customs fees
  • Refunds will be issued in USD and may be subject to currency fluctuations
  • Processing may take 2-3 weeks due to customs clearance

Questions?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at:

Email: [email protected]
Mail: Samsonite Sales Store, 16 Melm Street, North Kingstown, US 02852

We appreciate your trust in Samsonite Sales Store for your travel needs. Our return policy reflects our commitment to quality and customer satisfaction – just like our durable Spinner Carry Ons and convenient Carry On Garment Bags reflect our dedication to exceptional travel solutions.