At Samsonite Sales Store, we’re committed to providing premium travel solutions for globetrotters, business travelers, and families alike. Our policy reflects our dedication to quality products like our durable Hardside Carry Ons, versatile Spinner Carry Ons, and convenient Carry On Garment Bags.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Delivery Times

We offer two shipping options to meet your travel needs:

Standard Shipping: $12.95 via DHL or FedEx

  • Estimated delivery: 10-15 business days after shipment
  • Trackable service with delivery confirmation

Free Shipping: Available on orders over $50 via EMS

  • Estimated delivery: 15-25 business days after shipment
  • Basic tracking available

Note: Delivery times may vary for international destinations (excluding some areas in Asia). Customs processing may add additional time.

Returns & Exchanges

We stand behind our premium luggage and travel gear. If you’re not completely satisfied, we offer a straightforward 15-day return policy from the delivery date.

Return Process

Step 1: Prepare Your Return

Ensure your item meets these requirements:

  • In original, unused condition with all tags attached
  • Original packaging with all accessories included
  • Proof of purchase (order confirmation or receipt)

Step 2: Contact Customer Service

Email [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Number]”
  • Order number and product details
  • Reason for return/exchange

Step 3: Receive Instructions

Within 1-2 business days, we’ll send:

  • Return authorization number
  • Return address: 16 Melm Street, North Kingstown, US 02852
  • Any special instructions

Step 4: Ship Your Return

Package securely including:

  • Completed return form (provided by us)
  • Original proof of purchase

Recommendation: Use trackable shipping (DHL/FedEx) for protection.

Refund Details

  • Processing Time: 5-7 business days after we receive your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Product cost minus original shipping fees
  • International: Refunds in USD; may be subject to currency conversion

Exchange Process

For size, color, or product exchanges:

  • Follow standard return process
  • Clearly specify desired replacement in your email
  • Additional charges may apply for higher-priced items

Non-Returnable Items

The following cannot be returned/exchanged:

  • Customized or monogrammed luggage (including personalized Kids Luggage)
  • Final sale or clearance items
  • Products without original packaging/tags
  • Items showing signs of use

Damaged or Defective Products

If your Hardside Carry On or other product arrives damaged:

  • Contact us immediately at [email protected]
  • Include photos of damage/defect and packaging
  • We’ll arrange replacement/refund at no additional cost

International Returns

For customers outside the U.S. (excluding some Asian regions):

  • Customer responsible for return shipping and customs fees
  • Processing may take 2-3 weeks due to customs

Need Assistance?

Our customer service team is happy to help with any questions about shipping or returns.

Contact us at:

  • Email: [email protected]
  • Mail: Samsonite Sales Store, 16 Melm Street, North Kingstown, US 02852

Thank you for choosing Samsonite Sales Store for your travel needs. We appreciate your trust in our quality products and commitment to customer satisfaction.