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Welcome to Samsonite Sales Store (www.carryonsstore.com). These Terms and Conditions govern your use of our website and purchases of our premium travel products. By accessing our site or making a purchase, you agree to these terms.

1. Our Store

Samsonite Sales Store specializes in high-quality carry-on luggage and travel accessories for globetrotters, business travelers, and families. Our product range includes:

  • Carry On Duffels
  • Carry On Garment Bags
  • Hardside Carry Ons
  • Kids Luggage
  • Spinner Carry Ons

2. User Responsibilities

By using our website, you agree to:

  • Provide accurate and complete information when creating an account or making a purchase
  • Use the website only for lawful purposes
  • Not attempt to gain unauthorized access to our systems
  • Be responsible for maintaining the confidentiality of your account credentials
  • Comply with all applicable laws and regulations

3. Products and Services

3.1 Product Descriptions

We make every effort to accurately display our products, including colors and features. However, actual colors may vary slightly due to monitor settings.

3.2 Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3.3 Pricing

Prices are shown in USD and exclude applicable taxes and shipping fees unless otherwise stated. We reserve the right to adjust prices at any time.

4. Ordering and Payment

4.1 Order Process

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive an order confirmation email upon successful placement.

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

4.3 Payment Security

All payments are processed through secure payment gateways. We do not store your complete payment information on our servers.

5. Shipping Policy

5.1 Shipping Options

We offer two shipping methods:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days)
  • Free Shipping: Available on orders over $50 via EMS (15-25 business days)

5.2 International Shipping

We ship to most countries (excluding some Asian regions and remote areas). International customers are responsible for any customs duties or taxes.

5.3 Delivery Issues

Please inspect your package upon delivery. Report any damage within 48 hours to [email protected].

6. Returns and Refunds

6.1 Return Policy

We offer a 15-day return policy from the delivery date for unused items in original condition with all tags and packaging.

6.2 Non-Returnable Items

The following cannot be returned:

  • Customized or monogrammed items (including personalized Kids Luggage)
  • Clearance or final sale items
  • Products without original packaging/tags
  • Used or damaged items

6.3 Return Process

To initiate a return:

  1. Email [email protected] with your order details
  2. Wait for return authorization and instructions
  3. Ship items to: 16 Melm Street, North Kingstown, US 02852

6.4 Refunds

Refunds are processed within 5-7 business days after we receive your return. The original shipping fee is non-refundable.

7. Intellectual Property

All content on this website, including text, images, logos, and product designs, are the property of Samsonite Sales Store or its licensors and are protected by intellectual property laws.

8. Limitation of Liability

Samsonite Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from product use or website access. Our total liability shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect and use your information.

10. Governing Law

These Terms shall be governed by the laws of the State of Rhode Island, USA, without regard to conflict of law principles.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use of our website after changes constitutes acceptance of the new Terms.

12. Contact Us

For questions about these Terms or our products:

Email: [email protected]
Mail: Samsonite Sales Store
16 Melm Street, North Kingstown, US 02852

Thank you for choosing Samsonite Sales Store for your travel needs. We appreciate your trust in our quality products and commitment to customer satisfaction.